Return and Refund Policy
We appreciate your trust in our products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Return and Refund Policy outlined below.
- Our products are non-returnable due to the hygiene/health and personal care/wellness/consumable nature of the product.
- We only provide returns and refunds in case of Damaged / tempered products.
- Kindly take picture of the damaged/tampered side of the product or package.
- Please allow us 10 to 15 days from the day you return your package, for your request to be processed. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
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You will be eligible for full refund or exchange without incurring any additional charges if it is the case of:
a. Package has accessories missing.
b. Damaged or broken bottles/pack.
c. Wrong product delivery.
d. Expired product delivery. - In case you received a wrong product, we request you to keep the product safe, saleable and undamaged in its original packaging. Retain the invoice and original manufacturer’s packing for successful pick-up and return.
- Returns will not be accepted if:
a. The product is damaged.
b. It is without invoice.
c. It is with tampered batch number and price
d. It is without its original packaging. - Please do not use the item you have raised a complaint about.
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.
Refunds will be through bank transfers. No cash refunds will be made. It would take our team at least 5 to 7 business days post refund initiation for online refund to be initiated.
Contact Us
If you have any questions about our return and refund policy, please contact us at info@htiexperts.com. Our customer service team will be happy to assist you.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our return process.
By making a purchase with HTI Experts, you acknowledge that you have read and understood our Return and Refund Policy and agree to its terms.
Note: This return and refund policy template is provided for informational purposes and may need to be customized based on the specific practices and requirements of your cosmetic company and applicable laws.